Managed Services
The Right IT Partner Can Make Your Business More Powerful
Information technology is an integral part of every business. But is it cost effective for your business to staff an in-house IT department?
By selecting ACE IT Solutions as your IT partner, your business receives all the benefits, availability of services, and responsiveness of in-house IT, without the costs associated with staffing a full-time IT department. ACE IT Solutions’ managed services are designed to help control your IT expenses, improve network performance, and reduce downtime.
We understand that you don’t have the time or the expertise to deal with overwhelming issues such as maintaining an IT staff, installing servers, monitoring your network, and fending off security threats. ACE IT leverages over 25 years of experience and expertise to keep your network running at peak performance.
As your IT partner, your IT becomes our responsibility and we put our technical knowledge, experience, range of services, and commitment to customer service toward making your business stronger. You can take comfort in the fact that we keep your systems protected, secure, and available so your business can remain productive.
ACE IT Solutions delivers customized service agreements to suit the specific needs of your business. Our comprehensive managed services plans offer the peace of mind of knowing that your network is being monitored 24x7, that issues will be identified and remediated before they become major problems, and that we are there for you anytime problems may arise, no matter how big or small.
As your IT partner, you have access to our full range of services and capabilities, which includes comprehensive support, proactive maintenance, and the security of knowing your systems are secure, stable, backed-up, and running at peak performance.
For a fixed-price we deliver:
- 24x7 unlimited access to our Help Desk. Our Help Desk technicians are equipped with all the resources needed to diagnose your problem and provide a comprehensive and reliable solution. We understand the stress and productivity-loss associated with downtime and we make every effort to remediate problems as efficiently as possible.
- Remote monitoring of your servers/network 24x7 to detect, diagnose, and prevent minor issues from becoming major interruptions. We will continually monitor your network to ensure all critical functions are working properly. In the event we discover an issue, we will take immediate steps to mitigate the problem and minimize downtime.
- Emergency on-site support in the event of a network failure. When an issue cannot be fixed remotely, we will dispatch a technician to your location to address the issue. We will make every effort to restore your system to a workable condition, reducing downtime stress and maximizing productivity with as little disruption as possible.
- Regular, scheduled, proactive maintenance on your server/network infrastructure. Through a remote, secure connection we are able to proactively maintain, update and secure your systems.
This includes:
- Confirming that your network is operating efficiently as possible and that all your data is secure in the event of an emergency.
- Performing desktop and server patch management, disk defragmentation, and temporary file deletion.
- Forecasting failures before they occur, such as a critical server running low on hard drive space.
- Confirm that your backup systems are working properly. We take the steps necessary to provide comprehensive protection and quick and reliable recovery of critical data. You can rest assured that we have you covered in the event of a disaster.
- Email security and virus protection to protect your servers from counterproductive SPAM and mail-borne viruses. We undertake all necessary steps to ensure your network is not exposed to vulnerabilities.
- Management of all licenses and warranties to ensure they are kept up to date, saving your business administrative costs.
- Access to a Virtual CIO/CTO for strategic planning purposes. Our experts will:
- Assess your infrastructure to maximize efficiency
- Provide guidance on IT organizational, operational, logistical and cost challenges
- Recommend ways your business can use technology as a competitive business advantage
- Help you scale technology to grow with your business
- ACE IT Solutions will manage outside vendors and assist with the vendor selection process as it relates to your IT infrastructure.
- The peace of mind in knowing that we are managing your IT so you can manage your business.
How It Works
Click here to learn more about ACE IT Managed Services
